What the firm delivers
HK Harris sells programs, not seats on a helpdesk. Fixed-scope work. Written SOW. You keep the platform. We do not resell software from this site.
Events, metrics, logs, traces, flow, SNMP, collectors, and alert routes. We read one recent incident and mark where correlation failed and where a page had no owner.
Deliverable: findings memo, risk list, recommended next slice. Usually one to two weeks.
Symptoms grouped to a cause. Deduplication before a ticket exists. Resource attributes and device identity that survive the hop between tools.
Deliverable: a smaller firing list with reasons, and proof against a past outage.
Where the data supports it: earlier warning, recommended actions, and bounded automation. Where it does not: we say so. An agent that pages the wrong team is worse than no agent.
Deliverable: a working path in your tools, guardrails, and what stays human.
Scan ranges that match what ops actually manages. Standard polling first. A written path for gear that is not on a vendor supported list: test lab, MIBs, trap samples, then production.
Deliverable: discovery notes, certified device list, and devices that still need a custom poll.
OpenTelemetry, Prometheus, Grafana, Loki, Tempo, and commercial operations platforms when they are already the system of record. Cut volume nobody queries. Keep the signal an agent can use.
Deliverable: before/after volume notes and the exact drop or filter.
Operations platforms that have to live in a locked-down account. Assumptions, firewall reachability, and exclusions in the SOW so access delays do not surprise week two.
Deliverable: hardened install notes, acceptance tests tied to a service-impacting event, next-tenant onboarding slice.
A platform swap because a slide looks cheaper. Staff to watch dashboards for you. Fractional GTM or product marketing. A claim that prediction or automation will cut MTTR by a number we cannot defend from your data.